Question 1

How long does shipping take?

Accepted Answer

Orders ship within 48 business hours. Delivery time after that depends on the carrier; tracking is emailed when your order ships.

Question 2

Is shipping free?

Accepted Answer

Yes. US shipping is free on every order, with no minimum. Tracking is emailed when your order ships.

Question 3

Do you ship internationally?

Accepted Answer

Shipping is free to US addresses. If you are outside the US, email us before you order and we will confirm whether we can ship to you.

Question 4

What's your return policy?

Accepted Answer

Returns are free within 30 days of delivery — including if you picked the wrong phone model or the design is not what you expected. Email us with your order number to start one.

Question 5

How do I return a case?

Accepted Answer

Email us with your order number and we'll send return instructions. Returns are free within 30 days of delivery.

Question 6

What if my case doesn't fit?

Accepted Answer

Each case is made for the model you choose. If you picked the wrong model, returns are free within 30 days — email us and we'll help you get the right one.

Question 7

How are the cases made?

Accepted Answer

Each case is printed to order for the exact iPhone or Samsung Galaxy model you choose. The product page lists the models available for every design.

Question 8

Is the design a sticker or insert?

Accepted Answer

No. The design is printed directly on the case, not stuck on or slid inside.

Question 9

How accurate is the fit?

Accepted Answer

Every case is made for one specific phone model, with cutouts for that model’s buttons, ports and camera. Pick your exact model on the product page before checkout.

Question 10

How do I clean my case?

Accepted Answer

Use a soft, damp cloth to wipe down the case. Avoid harsh chemicals, acetone, or abrasive cleaners, which can damage the finish.

Question 11

Is the case waterproof?

Accepted Answer

No. Keep it away from prolonged water exposure.

Frequently Asked Questions

Shipping

Returns

Quality

Fit

Care

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